Privact Statement

Information about our Organisation and Web Site

Moss Estate Agents is a privately owned real estate agency business based in Melbourne. Our principal activities are residential and commerical property management.

Our privacy policy covers Moss Estate Agents and its web site www.mossestateagents.com.au, including our off line business operations.

Anonymous access for our visitors

You can access our web site home page and browse our web site without disclosing your personal data.

Automatic collection of information

We do not automatically log personal data on our web site, nor do we link information automatically logged by other means with personal data about specific individuals.

Data collection and Purpose specification

We do not collect any personal or sensitive data from our visitors when they use our on line services, except where a visitor initiates this, for example by inquiring or seeking sales and service. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies for web visitors. We do not engage in online mass outbound marketing activities other than where it has been initiated by a visitor. We do not release personal information or ‘data lists’ for the purpose of commercial sale.

Our Internet service provider , the company that owns the web site server that hosts our web site, may collect only the domain names and names of referring web sites and email addresses of visitors. The Internet service provider may aggregate information to measure the number of visits, average time spent on the web site and pages viewed. We may use this information to help us improve the operational performance and informational content of our web site.

If you register on line or provide personal data to Moss Estate Agents by any means, we may use this information to provide you with specific targeted information about Moss Estate Agents and declared partner products and services in support of your needs. We may store email addresses, telephone numbers, personal passwords, or other access devices so as to tailor information to you.

If online surveys are conducted to better understand clients needs and profile of our web site visitors and clients, we will let you know how we will use any information provided at the time we collect it.

Personal information collected offline may be used for secondary purposes such as direct marketing. Wherever possible this will be collected directly, but in other instances may be collected from government or publicly available records, phone books or data lists or from third parties such as list brokers, who are privacy compliant. Wherever possible we may engage in marketing activities where we do not use personal information, such as letter box inserts.

Our web site links

Our web site does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our web site may include links to third party Web service providers, for the purposes of either displaying ‘client reference sites’, or for providing related services and product information from partner service providers we believe to be of interest and used to individually targeted clients and prospects. Whilst it is a Moss Estate Agents condition of partnering with all partner service providers that they in turn satisfy the same minimum privacy compliance standards, Moss Estate Agents can not be responsible for their content, or privacy policies and practices.

Privacy compliance

Our privacy policy is compliant with the Privacy Amendment (Private Sector) Act, 2000. There are no global or regional regulatory or self regulatory schemes applicable to our web site or organisation, but we have in progress a review with the objective of surpassing Australian Privacy standards and meeting NZ and EU privacy standards.

Contractors

In order to provide the range of services in past demand from clients, we engage a number of contractors to fulfil specific tasks on our behalf for property related service fulfilment purposes. These change from time to time, but range from relocation service providers, property valuers, gardeners and tradesmen, sign board writers, copy writers, drafts people, photographers and the like, who may have access to your personal information for the purposes of rendering property related fulfilment service. We require all such contractors, to be privacy compliant in effect, and have agreements in place to this effect with all such contractors employed by Moss Estate Agents.

Privacy support

If you have an enquiry, feedback comment or concern about our privacy policy, or wish to verify or access your personal information held by us, please contact;

Moss Estate Agents
Phone: 9489 6622
Fax: 9489 5130
Address: 361 High Street, Northcote, Victoria 3070
Email: info@mossestateagents.com.au